Mr Derek Norris

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  • Position:Deputy Director - Service Business Engagement & Operations
  • Department:IT Services
  • Telephone:+4411732 81003

About me

Responsible for the relationships IT has with its key Stakeholders. I have a team of 49 staff directly interfacing with students and staff providing, support, service and infrastructure to deliver IT services to the end users.

My small team of IT Business Partners interface at stakeholder level across the University overseeing the service expectations, change agenda and demands placed on the technology service.

I have an indirect accountability for the operations and infrastructure part of the function which includes the day to day  management of the data, storage and networks.

My background is in Retail Financial Services, systems project management and large customer service provison. 

Publications

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