Ms Sheila Mackintosh

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About me

Sheila specialises in issues to do with housing, later life, disability and how people can be helped to remain living independently in their own homes in the community.  Her work includes academic research, policy-related housing studies and hands-on project management.  She has been commissioned by a range of organisations including: central government departments, local authorities, housing associations, national organisations and the independent and voluntary sectors.  Her research includes: how home adaptations are funded and delivered across tenures; the operation of the Disabled Facilities Grant; the provision and allocation of accessible homes; and the importance of including housing issues on the integration agenda as health and social care services become more aligned.

Area of expertise

Sheila is a qualitative researcher, carrrying out evidence reviews, evaluations, surveys and focus groups.  Most of her work is with disabled people of all ages and those in later life.  She has helped to develop and support scrutiny groups of service users to monitor progress with new initiatives and to ensure continued service improvement.  She does a lot of work to identify and disseminate good practice, particularly in the delivery of home adaptation services. 

She is also  a project manager, helping organisations map delivery processes and customer journeys.  She works with staff to change systems and procedures to put customers at the heart of service delivery and to enable organisations to make better use of resources.  

She is part of the international genHOME group of academics and practitioners working to bring together housing related research and evidence relevant to the needs of disabled and older people.

She is on the Advisory Board of Foundations (the national association for home improvement agencies and handyperson services).


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